Professional Services Engineer

  • San Francisco, CA
  • Full Time
  • Mid Level

Come join us at Mixhalo! We are an augmented audio start-up co-founded by guitarist Mike Einziger, and violinist Ann-Marie Simpson, and run by serial entrepreneur and veteran product executive, John Vars. We build wireless solutions for real-time data delivery at live events. Starting first in the music industry, we have built a platform to allow concert-goers to stream live audio at studio quality, directly from the soundboard just as the musicians do on stage (as opposed to blasted over huge speakers into the open air). We have so far partnered with incredible acts like Metallica, Aerosmith, Pharell, and Charlie Puth, among others. We have leveraged the same technology to make multiple channels of real-time play-by-play commentary available through partnerships with the Sacramento Kings, the Los Angeles Football Club, and others.  

This is an exciting time for Mixhalo! We are preparing to launch with national scale just as the live events industry is preparing to come roaring back! We are now growing our team and expanding our product offering. Want to be part of the journey?

How you'll be contributing:

As a Professional Services Engineer, you will collaborate with the engineering, business development, and product teams to deliver unparalleled service to our enterprise customers. This will entail architecting deployment solutions for arena, amphitheater, stadium, and convention hall customers in the sports, music, and conference verticals, and traveling to those venues to (1) oversee the installation of our hardware and (2) monitor the performance of our software. While not working on specific deployments, you will work with the engineering team to build product documentation, perform competitive analysis, and QA.

In your work at Mixhalo, you will:

  • Act as the technical subject matter authority, thoroughly understand products, features, functions, and benefits while being able to communicate effectively with all enterprise level customers
  • Understand customer requirements for wireless networks and explain how Mixhalo will integrate with current infrastructure, as well as service future needs
  • Perform site surveys and provide onsite deployment assistance 
  • Provide technical mentorship to deployment staff 

Ideal candidate:

  • BS in Computer Science or equivalent experience 
  • 5+ years professional experience in a sales-related, technical role (solutions architect, systems engineer, sales engineer, or technical support) 
  • Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges
  • Familiarity with cellular technologies such as LTE and 5G is a plus
  • CWNA strongly preferred
  • Experience with wireless site surveys required
  • Deep understanding of wired networks, including firewalls, routing/switching, VLAN's, etc.
  • Great relationship building skills, and well-honed presentation skills
  • Strong organizational skills with the ability to multi-task and set priorities
  • Resilient, tenacious, and willing/able to travel 50+% of the time 
  • Embrace the Mixhalo values of Passion, Ambition, Continuous Improvement, and Teamwork
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